Privacy Policy

Last Updated: 2026

Haven Care Home ("we," "us," "our," or "Company") operates the havencarehome.co.uk website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our site. By accessing and using havencarehome.co.uk, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect information in the following ways:

• Personal Information: Name, email address, telephone number, and other contact details you voluntarily provide when registering, contacting us, or subscribing to our services.
• IP Address: Your Internet Protocol (IP) address is automatically recorded when you access our website.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to monitor site usage and user preferences.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, links clicked, and referral sources.
• Device Information: Browser type, operating system, device type, and other technical information about your device.

How We Use Information

We use the collected information for the following purposes:

• Analytics: To understand user behaviour, analyse site performance, and optimise user experience.
• Affiliate Tracking: To track affiliate links, monitor conversions, and process affiliate commissions.
• Site Improvement: To enhance website functionality, security, and content quality.
• Marketing Communications: To send newsletters, promotional content, and updates (only with your consent).
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
• Fraud Prevention: To detect and prevent fraudulent or malicious activity.

Cookie Policy

Our website uses the following types of cookies:

• Essential Cookies: Required for site functionality and security.
• Analytics Cookies: Used to track user behaviour and site performance (e.g., Google Analytics).
• Affiliate Tracking Cookies: Used to monitor affiliate referrals and commissions.
• Preference Cookies: Remember your preferences and settings.
• Marketing Cookies: Used for targeted advertising and remarketing purposes.

Opt-Out Options: You can disable non-essential cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect website functionality. You can also opt out of Google Analytics tracking by using the Google Analytics Opt-Out Browser Add-on.

Third-Party Links

Our website contains links to third-party websites, including online casinos and affiliate partners. We are not responsible for the privacy practices, policies, or content of these external sites. We recommend reviewing the privacy policies of any third-party websites before providing your personal information.

When you click on affiliate links and register with partner casinos, your information is governed by their respective privacy policies, not ours. We encourage you to read their privacy statements carefully.

Your Rights

Under UK data protection law (including the UK General Data Protection Regulation and Data Protection Act 2018), you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate personal data.
• Right to Erasure: Request deletion of your personal data under certain circumstances.
• Right to Restrict Processing: Request limitation of how we use your data.
• Right to Data Portability: Request your data in a structured, commonly used, and machine-readable format.
• Right to Object: Object to processing of your personal data for marketing or analytics purposes.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on your consent.

To exercise any of these rights, please contact us using the details provided below.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Account Information: Retained for the duration of your relationship with us and for 3 years thereafter.
• Analytics Data: Typically retained for up to 26 months.
• Affiliate Tracking Data: Retained for up to 12 months for commission purposes.
• Marketing Preferences: Retained until you withdraw consent or request deletion.

You may request deletion of your personal data at any time, subject to legal obligations.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about our privacy practices, please contact us:

Email: [email protected]
Website: havencarehome.co.uk

We will respond to your request within 30 days of receipt, in accordance with UK data protection regulations.

If you are not satisfied with our response or believe we have violated your data protection rights, you may lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.